Skip to main contentShoppable Reels & UGC (“the App”) provides merchants using Shopify with tools to create, manage, and display shoppable video reels and user-generated content (“the Service”). This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-powered store.
When you install the App, we are automatically able to access certain information from your Shopify account, in accordance with the permissions you grant.
API Permissions Used
- write_products
- read_files
- write_files
- read_themes
- write_themes
- write_pixels
- read_customer_events
Data Accessible Through Shopify
- Product information
- Theme information
- Files such as images and videos
- Customer events data for analytics and tracking
All such data is provided by Shopify from your merchant account. The App does not directly collect personal information from your customers.
We collect information automatically through the use of the following technologies:
- Cookies, which are data files placed on your device and may include an anonymous unique identifier
- Log files, which track actions occurring on the site and collect information such as IP address, browser type, referring/exit pages, and timestamps
- Pixels, tags, and web beacons, which are used to record interactions with the App and shoppable content
Tracking and Analytics
The App uses pixels and behavioral tracking technologies to monitor interactions with shoppable videos and user-generated content displayed on your store. This data is used for analytics, performance measurement, and to improve the Service.
We use the information we collect to:
- Provide, operate, and maintain the App
- Communicate with merchants
- Improve and optimize App functionality
- Display and manage shoppable reels and user-generated content
- Track impressions, engagement, and usage analytics
- Provide marketing or promotional information related to the Service
We do not sell personal information. We may share personal information only when required to:
- Comply with applicable laws and regulations
- Respond to lawful requests from public authorities
- Protect our rights, property, or safety
Your Rights
If you are a resident of the European Economic Area (EEA), you have the right to access, correct, update, or request deletion of your personal information. To exercise these rights, please contact us using the information below.
We process personal data to fulfill contractual obligations with merchants and to pursue legitimate business interests. Your information may be transferred and processed outside of Europe, including in Canada and the United States.
Data Retention
We retain App configuration data and related information for as long as your App installation remains active and for a reasonable period thereafter, as necessary to comply with legal obligations and resolve disputes.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal obligations.
For more information about our privacy practices, questions, or complaints, please contact us at:
Email: hello.shopwise.apps@gmail.com 
